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MARKET POSITIONING AND VISIBILITY

The process of evaluating and positing your business to assure optimal revenues and profitability

INTERIM / SHORT-TERM MANAGEMENT
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  • HPS can supply your business with highly training and experienced hospitality professionals to assist during transition periods within your organization.

  • Ideal opportunities to utilize this service would include:

    • During Pre-Opening / Pre-Closing Periods

    • To Assist with Brand Conversions

    • To fill in for a key department manager on temporary leave

    • To facilitate management group transitions

BUSINESS PROCESS ANALYSIS AND SOLUTIONS

The HPS Formula for success in business process analysis is really quite simple. Through our years of experience, the HPS team has observed that the processes many businesses operate under become diluted, misdirected and sometimes completely counter – productive to the original task the process was created for.  HPS's approach is as follows:

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  • We identify what key services your business provide your customers

  • We identify how these services are currently being offered.

  • We identify the processes fundamental to the operation.

  • We then dissect that process into is critical stages or elements and determine what steps can be modified and / or eliminated to improve overall efficiency, productivity and ultimately improved service and revenues for your business! 

 

Sometimes, it takes a fresh set of eyes to identify the simplest problems within an organization. Let HPS be that fresh set of eyes…you might be surprised with the results.

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MEMBERSHIP DEVELOPMENT STRATEGIES
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HPS can assist with the development of growth strategies that are realistic and achievable.

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HPS will apply its Seven Steps to a Successful Membership Drive

  • Why does the co-op want more new member equity?

  • Involve your staff in the planning of the membership drive

  • Set concrete goals and communicate them to staff and customers

  • Give perks to staff and new members

  • Don't neglect support materials

  • It has to be very easy to join

  • Keep the push on at all times!

 

HPS has worked with various Convention & Visitor’s Associations as well as State Tourism entities on strategies to capture and retain membership levels with their organizations

CUSTOMER LOYALTY / RETENTION STRATEGIES

HPS has supported various hospitality related organizations seeking direction and advice to enhance overall customer experience and value as well as defining retention strategies to assure their customer base is maintained.

 

Examples of such projects include support for State Tourism Associations, Convention and Visitors Bureaus, and individual businesses and brand related frequent guest programs.

 

Our techniques are based on past experience and the utilization of proven current and latest trend strategies.

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